Refund Policy
This Refund Policy applies to purchases of Pawfect Groom digital products and subscriptions offered by Glaze (“Glaze,” “we,” “us,” or “our”).
1. Merchant of Record
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Refunds are issued by Paddle to the original payment method where possible.
2. 30-day money-back guarantee
We offer an unconditional 30-day money-back guarantee. If you are not satisfied with your purchase for any reason, you may request a full refund within 30 days of the order completion date.
No questions asked. Contact us or Paddle within that 30-day window and we will process your refund request.
3. How to request a refund
You can request a refund in any of the following ways:
- Email Glaze atsupport@glazeapps.com with your order email and receipt details
- Use the “View receipt” or “Manage subscription” link in your Paddle order confirmation email
- Contact Paddle buyer support athttps://paddle.netand select the option to request a refund
Please include the email used at checkout and any order or transaction reference so we can locate your purchase quickly.
4. Subscriptions
For subscriptions, you may request a refund within 30 days of the initial purchase or a renewal charge under this same guarantee. Canceling a subscription stops future renewals. Cancellation alone does not automatically refund prior charges; request a refund separately if you want one.
5. Digital products
Pawfect Groom delivers digital content. By completing your purchase and accessing your digital deliverables, you acknowledge that you have 30 days from the order completion date to cancel or request a refund under this policy.
6. Processing time
Approved refunds are typically returned to your original payment method within 14 days of approval. Your bank or card issuer may take additional time to post the credit.
7. Contact
Glaze
Email:support@glazeapps.com
Paddle buyer support:https://paddle.net
Related policies:Terms of Service·Privacy Policy